SuperV

Deals

Refund and Returns Policy

SuperV Limited Return & Refund Policy

At SuperV Limited, we aim to ensure that you are completely satisfied with your purchase. If, for any reason, you are not, we offer a hassle-free return and refund policy as outlined below.

30-Day Money-Back Guarantee for Any Reason

You can return undamaged products purchased from SuperV Limited within 30 days of purchase for a full refund, regardless of the reason, except for corporate or bulk purchases. Bulk orders are defined as orders containing more than 10 units of a product, and these may not be eligible for return.

    • Accessories and Packaging: Returned items must include all accessories and be in the original packaging. For purchases made during promotions like “Buy One, Get One for $0.99”, both products must be returned. If only one product is returned, the refund will be adjusted by deducting the MSRP of the $0.99 item from the total refund amount.

    • Shipping Costs: For non-quality-related claims, the buyer is responsible for return shipping costs. SuperV Limited will refund only the cost of the product itself and not any shipping fees incurred during the initial purchase.

Refund requests for non-quality issues must be submitted within 30 days after initiating a return request.

How to Return an Item

To initiate a return, please follow these steps:

    1. Contact Us: Reach out to SuperV Limited customer support at info@superv.com or +852 68885901 with your order number and reason for the return.
    2. Return Instructions: We will provide you with the return address within 24 working hours.
    3. Return Shipment: Once you ship the item, please send a return notification to us with the following details:
      • Name of the courier
      • Tracking number

Refund process

Once we receive and inspect the returned item, we will process the refund. Refunds will be credited using the same payment method you used during your purchase. The processing time typically takes 3-5 working days after the returned item reaches our warehouse.

Warranty Claims for Quality-Related Issues

All quality-related issues for products sold directly by SuperV Limited or our authorized resellers are covered under warranty, starting from the date of purchase. Warranties only apply to products purchased within the country of origin and are void if the product is used or shipped outside the purchase country.

    • Defective Items: For quality-related issues, defective products will be replaced with a refurbished or new item of equal value. If a replacement is unavailable, a partial refund may be offered based on the product’s usage period.
    • Warranty Duration: Warranties on replacements will match the original item’s warranty period or extend for 3 months, whichever is longer.

How to Submit a Warranty Claim

To submit a warranty claim, you must provide:

    1. Proof of Purchase: This can be an invoice, order number, or sales receipt from an authorized reseller.
    2. Documentation of Defect: Proof may include the product’s serial number or images of the defect.
    3. Return for Inspection: In some cases, the defective item may need to be returned for inspection. Warranties may be voided if the wrong item is returned or the defective item is not received.

What Is Not Covered Under Warranty

    • Products without sufficient proof of purchase
    • Items that are lost, stolen, or damaged due to misuse
    • Non-quality-related issues (after the 30-day money-back period)
    • Items that have exceeded their warranty period
    • Products purchased from unauthorized resellers
    • Free products or promotional items

Shipping Costs for Returns

The buyer is responsible for shipping costs in the following cases:

    1. Returns for non-quality-related issues
    2. Warranty claims for items used outside the country of purchase
    3. Returning items accidentally or personal items mistakenly sent with returns
    4. Items found to be working after quality control checks

Exceptions & Non-Returnable Item

The following types of items are non-returnable:

    • Gift cards
    • Downloadable software
    • Health and personal care item

For purchases made through third-party retailers, please contact the retailer directly for their return and refund policies.

Contact Information:

If you have any questions regarding this policy or wish to initiate a return, please contact us at:

SuperV Limited
Address: 3B04, Wing Cheung Industrial Building, 58 Kwai Cheung Road, Kwai Chung
Phone: +852 68885901
Email: info@superv.com