Privacy Policy
Privacy policy
At SuperV Limited, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our electronic products.
1. Information that we collect
We collect information from you when you:
- Place an order on our website
- Submit an enquiry form
- Contact us through WhatsApp or other messaging platforms
- Subscribe to our newsletter
- Browse our website
The types of information we may collect include:
- Personal Information: Name, email address, mailing address, phone number, payment information, and other details necessary for processing your order or enquiry.
- Non-Personal Information: Browser type, IP address, referring/exit pages, operating system, and browsing activity to help us improve our website performance and customer experience.
2. How we use your information
We use the information we collect to:
- Process and deliver your orders for electronic products, such as power banks, cables, and adapters
- Provide customer service and respond to your enquiries
- Personalize your shopping experience on our website
- Improve our website, product offerings, and marketing efforts
- Communicate order updates, promotions, and product information via email or messaging platforms
- Comply with legal obligations and manage business operations
3. How we protect your information
We take your privacy seriously and implement a variety of security measures to safeguard your personal information, including:
- Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information, such as payment details, during transmission.
- Access Controls: Access to personal information is restricted to authorized personnel only.
- Regular Security Checks: We routinely monitor our website for security vulnerabilities and malware.
4. Cookies and tracking technologies
We use cookies and similar technologies to enhance your shopping experience and analyze how visitors use our website. Cookies help us:
- Remember your preferences and previously viewed products
- Track site usage for improving performance
- Enable certain website features like the shopping car
You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.
5. Sharing your information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:
- Service Providers: We may share information with trusted service providers who assist us in processing payments (e.g., Stripe), shipping products, or providing customer support.
- Legal Compliance: We may disclose your personal information when required to comply with legal obligations, enforce our policies, or protect our company’s rights or the rights, property, or safety of others.
6. Your rights
You have the following rights concerning your personal information:
- Access: You may request access to the personal data we hold about you.
- Correction: You may request corrections to inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal data where applicable by law.
- Opt-out: You may opt out of receiving marketing emails or communications from us.
7. Changes to our privacy policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. Any updates will be posted on this page with the date of the latest revision.
Contact Information:
If you have any questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
SuperV Limited
Address: 3B04, Wing Cheung Industrial Building, 58 Kwai Cheung Road, Kwai Chung
Phone: +852 68885901
Email: info@superv.com
